FAQ on completion

What do I do with the keys? Take them to the estate agent and, if there is no agent, check with us before handing them over to the buyer.

Who pays the agent's account? We will pay this on your behalf out of the sale proceeds if you instruct us to do so, or you can pay it direct if you prefer.

When can I have the money owing to me on completion? On the completion date, we will send you a cheque, or credit it to a bank account of your choice. We must point out that if the property is in joint names, payment must be made to both parties unless we have a letter instructing us to do otherwise, signed by both owners.