Latest insights from our experts
Posted 18 December 2015
Are you managing your online reputation?
The world of social media is quickly increasing in both popularity and accessibility so that it has become a part of virtually everyone’s day to day life. Customers now have the resources to enquire, book or research a holiday park in the palm of their hand, which enables customers to form an opinion of a park in a split second. Whilst this is an invaluable resource for holiday parks, there will be occasions where park owners are faced with negative feedback.
In the majority of cases holiday park owners will be able to address and place a positive spin on the feedback by engaging with the reviewer and responding constructively to their points.
On those occasions where a comment made by a reviewer is actually defamatory (untrue) the Defamation Act 2013 provides a redress defence which means that websites operate a process for removal of posts.
If you have any queries regarding defamatory reviews or if you are interested in subscribing to our Parklaw service then contact the Parks team by telephone on 01392 207020 or email firstname.lastname@example.org