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Posted 13 May 2016
by Kirsty McLennan

What can you charge to process a customer’s payment?

Since 6 April 2013, the Consumer Rights (Payment Surcharges) Regulations 2012 (“the Regulations”) have imposed limitations on the fees that a Park Owner can charge a consumer for using a particular method of payment such as a credit or debit card.

Deck chairs on the beach with seagulls flying over the seaside resort near solicitors in Exeter

These limitations will have had a significant effect on Park Owners, of both holiday and residential parks, as the Regulations apply to all contracts for the sale of goods or services that were entered on or after 6 April 2013. This includes agreements for the sale of a holiday lodge or mobile home, goods bought in a Park’s shop and agreements for the use of the Park’s services such as leisure facilities or utilities.

However, certain contracts will be exempt from the Regulations’ provisions such as contracts for gambling, automatic vending machines or an agreement to rent residential accommodation.

If you have any queries regarding payment surcharges or if you are interested in subscribing to our Parklaw holiday park solicitors service, contact the Parks Team by telephone on 01392 207020 or email

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About the author

Kirsty McLennan

Associate and Solicitor

Associate in the commercial litigation team helping landlords, tenants and owners of residential and holiday parks resolve disputes