Client Feedback Questionnaire

As part of our commitment to improving the service we provide, we ask our clients to complete this feedback questionnaire online either during the course of their case or when it has finished. We would be grateful if you could help us by completing this form. Please be assured that the survey is completely confidential and unless you complete your details at the end, we will not know who has taken part.

Who dealt with your case?

How satisfied were you with our overall level of service?

Very SatisfiedFairly SatisfiedUndecidedFairly DissatisfiedVery Dissatisfied

If dissatisfied, please tell us briefly why this is

Did we give you information/advice that was easy to understand?

Very EasyFairly EasyUndecidedFairly DifficultVery Difficult

How might we improve?

How informative did you find our staff?

Very GoodFairly GoodUndecidedFairly PoorVery Poor

How well did we keep you up-to-date with progress?

Very WellFairly WellUndecidedFairly BadlyVery BadlyNot applicable - one off advice given

How well did we listen to what you had to say?

Very WellFairly WellUndecidedFairly BadlyVery Badly

Did we treat you fairly at all times?

YesNoDon't know

If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion or any other reason please tell us briefly what happened.

How likely is it that you would recommend our firm to a business contact or friend?

Certain ToLikely ToUndecidedUnlikely ToCertain Not To

Please give your reason(s).

If your case has completed, was the result better, worse or the same as we had advised you?

BetterSameWorseNot Applicable

Please tell us how you heard about Tozers and whether it was easy or difficult to make initial contact.

Do you have any further comments or suggestions that may help us to improve our level of service? Alternatively, please let us know what you particularly liked about our service.

Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to know who you are please complete your name and address below.



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