Who dealt with your case?
How satisfied were you with our overall level of service?
If dissatisfied, please tell us briefly why this is
Did we give you information/advice that was easy to understand?
How might we improve?
How informative did you find our staff?
How well did we keep you up-to-date with progress?
How well did we listen to what you had to say?
Did we treat you fairly at all times?
If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion or any other reason please tell us briefly what happened.
How likely is it that you would recommend our firm to a business contact or friend?
Please give your reason(s).
If your case has completed, was the result better, worse or the same as we had advised you?
Please tell us how you heard about Tozers and whether it was easy or difficult to make initial contact.
Do you have any further comments or suggestions that may help us to improve our level of service? Alternatively, please let us know what you particularly liked about our service.
Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to know who you are please complete your name and address below.
From time to time we will use comments made by clients as testimonials on our website. If you would not like to have your thoughts opinions and views published on the website please tick this box.
If you wish for any comments used to remain anonymous please tick this box.