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Lisa Sayers

“As the first port of call for all new enquires, I aim to be approachable and sympathetic but still able to identify the legal issues involved with any new enquiry. I appreciate some enquiries are of a very distressing and emotional nature and I ensure I listen carefully and handle these enquiries sensitively and empathetically. I always strive to deliver exceptional service and am always happy to go that extra mile. I believe it is important to maintain a good working relationship with clients so that they have trust and confidence in my ability”

Lisa is a paralegal working in Tozers’ Medical Negligence team. A graduate member of the Chartered Institute of Legal Executives since 2013, she handles the majority of client’s initial enquiries.

Her empathetic, and approachable manner helps clients discuss what can often be a sensitive topic for them. By listening carefully and asking appropriate questions to understand the potential claim fully, Lisa not only develops trust, but demonstrates her core understanding of the legal situation.

As well as dealing with clients at the initial stage of their enquiry, Lisa also works closely with Partners Endurance Arthur and Simon Mansfield on a variety of claims including but not limited to:

  • erb’s palsy claims
  • cerebral palsy claims
  • missed cancer claims
  • cauda equina claims. 

Lisa has been described by clients as a people person. She understands the sensitivity of a situation, whilst also maintaining a focus on settling claims and being able to achieve a good outcome for the firm’s clients. She takes pride in seeing clients being awarded what they deserve.