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Posted 1 November 2016
by Melanie Burton

Do you understand the rules on Unfair Contract Terms?

The CMA has published new guidance for businesses on the unfair contract rules under the Consumer Rights Act 2015.

This follows research by the CMA (the Competition and Markets Authority) which found that 54% of the businesses surveyed didn’t fully understand the rules on unfair terms. The research revealed that of those surveyed only 15% said they were familiar with the Consumer Rights Act 2015 and 18% said they had never heard of them.  It also showed that small businesses may be copying terms from larger businesses in the assumption that they will be fair.

The rules regarding unfair terms have a direct effect on holiday and residential parks when they sell goods or services to customers. The rules also apply to park rules. If a term is unfair, it may be unenforceable against a customer.

We will review without charge any holiday licence agreement or set of park rules and quote you a fixed fee for any necessary work, without obligation.

If you have any queries regarding Consumer Rights or if you are interested in subscribing to our Parklaw service, contact the Parks Team by telephone on 01392 207020 or email

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Alternatively you can call us on 01392 207020.

About the author

Melanie Burton

Partner & Chartered Legal Executive

A partner and Chartered Legal Executive within the holiday and residential parks team providing a wide range of advice to park owners