As Head of Business Development, Caroline plays a central role in driving the firm’s growth and visibility. Working closely with the leadership team, she leads the development and delivery of Tozers’ business development, marketing, and client experience strategies.
Caroline oversees a coordinated approach across teams and individuals to ensure the firm’s profile is raised across key markets while maintaining a strong focus on delivering exceptional service to existing clients.
She is also instrumental in shaping how the firm engages with local communities, suppliers, colleagues, and clients. Passionate about collaboration, Caroline enjoys building and managing strategic partnerships with businesses, charities, and professional services firms—particularly across the South West.
Caroline joined Tozers in 2020, bringing with her over two decades of experience in business development, client experience and marketing, both in-house and as a consultant within the professional services sector.
“It is exciting to be working with the leadership team to continue to build Tozers' brand in the South West and I am passionate about our commitment to providing the best client experience. That we listen to our clients, act upon their feedback as well as working with them to build and maintain lasting relationships. My role enables me to work with all colleagues in the firm, sharing best practice and ensuring the firm makes the most of its long history and strong ongoing relationships.”
Caroline Bateman