When people hear the word ‘litigation’ they often picture a courtroom showdown. In reality, however, disputes rarely make it that far. The modern litigation process is designed to promote early settlement (even after proceedings are issued) and very few cases are actually decided in a Court or Tribunal.
In the Commercial Litigation team at Tozers, we regularly help clients resolve complex issues without stepping foot in Court. Drawing on relevant legal skills in negotiation, problem solving and a deep understanding of our client’s specialist industries, we have supported clients to reach practical, cost effective outcomes. Here are four recent examples that highlight that, with the right lawyer, litigation can become a path to resolution rather than confrontation.
1. Amazon Listings Restored – Client Back in Business
On Amazon, a brand owner can complete an Intellectual Property Infringement Report of alleged infringement. Our client found itself on the receiving end of one which alleged they were infringing a registered design. Our client needed a swift and cost-effective solution so we provided advice and wrote to the registered design owner without delay. We pointed out that their registered design was invalid. The owner denied this but their response contained evidence that their design had been disclosed to the public more than twelve months before it had been registered, rendering the design invalid.
Following our strategic legal push, our client’s products are now back online. The matter was settled in a matter of weeks – much speedier than had the matter been referred to the IPO Tribunal (which could have taken three years with their current delays).
Click here for more information about how we can assist with Intellectual Infringement Reports on Amazon.
2. Trade Mark Threat Defused with Client Securing Registration
We recently acted for a client whose trade mark was being threatened for an opposition. They had filed the trade mark without legal assistance and therefore no advice had been given about the risk of conflicts with other trade marks.
An opposition could have halted our client’s ability to sell on platforms like Amazon and resulted in the loss of the application fee. We provided urgent advice given the time sensitivity and the risk that the other party would file an opposition which would have resulted in potential cost liability for our client. We negotiated an agreement with the other party following our robust response outlining the weaknesses in their threatened claims. The agreement allowed for our client to continue with their trade mark application and trading activities. From start to end, the case was settled in under eight weeks.
Our client described us as, “Knowledgeable, responsive, and guided us through every step with clarity and confidence. They handled our case with expertise, providing practical advice and securing a positive outcome.”.
Click here for more information about how we can help with trade mark oppositions.
3. Client Cleared: ICO Complaint Resolved with No Further Action
At Tozers, we support clients through complex data protection challenges. Recently we acted swiftly on behalf of a client facing an urgent complaint to the Information Commissioner’s Office (ICO). The complaint arose from technical issues encountered during a subject access request (SAR), which led to delays and allegations that personal data had been unlawfully redacted. We were instructed to respond promptly. We ensured our client’s position was clearly represented and that regulatory concerns were addressed with care and precision.
The ICO confirmed their satisfaction with the response, resulting in the closure of the complaint with no further action taken. Jessica Whittick, Solicitor, was praised as being, “Quick to reply and extremely thorough”.
We understand the information required by the ICO, including the language and format, and have a proven track record of defending our clients with data protection complaints and litigation. Success at an early stage of the ICO complaints process will help you save the time, cost and stress of dealing with a protracted dispute.
4. Unresponsive Energy Supplier – Dispute Resolved, Power Restored
Our client’s former tenant had failed to keep up with the energy bill payments but the liability had been mistakenly attached to our client’s own account. The amount was a staggering £16,000. Despite our client trying their best to explain the issue with their address and the rental property address to the energy company directly, they failed to engage. We wrote correspondence and submitted a claim to the Energy Ombudsman (using their dispute resolution scheme) who found in our client’s favour and set out urgent action steps for the energy company to undertake.
The client passed on the following feedback, “A great heart felt thanks for all your patience and assistance in this matter. I couldn’t see myself being able to resolve the situation without you.”.
At Tozers We Don’t Just Handle Disputes – We Manage Them
Unlike many firms, we take a project management approach to litigation, coordinating every stage of the process with strategic oversight, clear timelines and proactive communication. This means clients benefit from a structured, transparent and bespoke resolution journey, minimising stress, costs and uncertainty.
Intellectual property and data protection disputes are especially complex and our expert sub-teams in Litigation work collaboratively to deliver strategic solutions tailored to each client’s needs.
Why should I instruct Tozers for my Dispute Resolution needs?
We will guide you through every step, keeping things on track and aligned with your goals. That’s why we’re rated as a top firm for client satisfaction and ranked within the top 10 firms out of 11,400 law firms across the UK.
Speak with one of our Litigation specialists today in a no-obligation phone call.
