What you’ll be doing
Working in our IT Team, you will be providing first line technical support, dealing with helpdesk tickets and troubleshooting issues. You will also assist with the roll out of new hardware and software, provide end user IT training and other tasks to help ensure the firm’s IT systems run smoothly.
You will also provide support to the Head of IT with development projects including management/administration of the firm’s in-house software and databases and evaluate and test new hardware and software products before they are rolled out.
What we’re looking for
Are you knowledgeable about IT and have the communication skills and enthusiasm to deliver high quality IT support to end users?
We’re looking for someone who can work as part of a team as well as tackle challenges independently.
Previous experience in an IT Support role would be desirable, preferably in the legal sector.
What you’ll have
The work of the IT Team is fast paced and often time sensitive so you will need to be able to prioritise your tasks and work efficiently and with accuracy at all times. You will also be methodical and be able to identify and troubleshoot problems.
Communication skills are key to this role and it’s important you will be able to speak to people on a level they will understand to help them with IT problems.
Previous IT support/service desk/helpdesk experience is preferable.
It is essential that you can show us that you:
- Have a keen aptitude and interest in IT
- Have the ability to plan, organise and analyse your own work
- Can maintain effective personal relationships
- Can work within a team and independently
- Have at least one qualification in IT at A Level (or equivalent) or higher such as:
- A Level IT or Computing
- BTEC Level 3 Diploma in IT, Computing or Technical Support
- BTEC HND or HNC Diploma in IT or Computing
Experience in:
- Microsoft Active Directory and Group Policy
- Microsoft Windows 10
- Microsoft Office 365
- Windows Server 2012/2016/2019/2022
- Microsoft Exchange Online
- Microsoft Skype for Business
- Microsoft Teams
- Microsoft Sharepoint
- Mimecast
It would be an advantage if you have:
- Previous experience working in a law firm
- Previous experience of SOS Connect legal software and BigHand digital dictation
- 1 year or more experience working in an IT support role
And previous experience with:
- LAN/WAN Networking
- Citrix
- Sophos
- Mobile Device Management
What we have
We believe that our people are our most important asset, and are committed to supporting our teams, cultivating a healthy culture of challenge and expectation with support and care. We invest in our teams and our infrastructure to ensure that we attract and retain talented staff and are committed to giving all colleagues the opportunity to reach their full potential, with a real focus on training and development.
Our values; high quality work, healthy growth and happy teams are at the heart of everything we do. Find out more about our vision and values, commitment to colleague wellbeing, and colleague benefits below.