Covid-19 Update: We are continuing to provide our usual services whilst maintaining the safety of clients and colleagues. Read our latest update here.

Complete the form below to ask us a question or make an enquiry. We’ll get back to you via phone or email as soon as possible.

Insights

Why your website terms and conditions matter

Posted on 08th June 2017 in Intellectual Property

Posted by

Jill Headford

Partner and Solicitor
Why your website terms and conditions matter

Your website is your shop front but many don’t do enough to show customers they are just a trustworthy as bricks and mortar.

Many websites have terms of sale biased in favour of the seller, with contact information hidden or absent. These can be quick turn-offs for potential customers who may perceive such websites to be untrustworthy.

Trust is vital to giving customers the confidence to make a purchase. Website owners can develop this trust to make their website stand out from competitors.  Fair website terms of sale that are tailored to your products can help to give the impression you are confident in the quality of your offering. Clear information identifying who the business is and where it can be contacted reinforce this.

The benefits are not limited to increased sales. Fair terms and proper contact information are required by law and can help avoid disputes. Websites that fail to comply face having their terms declared unenforceable by the courts.

To comply with the law a website should have:

  • information on who you are and where you are, including a correspondence address (not just a PO box), registered office and company number if you’re a company, a telephone number and an email address
  • terms of sale that provide for fair refunds and cancellations
  • a privacy policy that states what you will do with customers personal information

Company & Industry

Related Insights

Insights

A recent High Court case has demonstrated the importance of adopting well-drafted articles of association

Posted on 12th April 2021 in Company & Commercial

The relationship between the shareholders had deteriorated and it was agreed that the claimant would sell his shares to the majority shareholder, but they couldn’t agree a price.

Posted by

Oliver Kent

Trainee Solicitor
Insights

Homes England launches partnerships bidding for affordable homes grant funding

Posted on 09th April 2021 in Affordable Housing

With Homes England opening bidding for new strategic partnerships as part of the Government’s Affordable Homes Programme (2021-2026), it is a pivotal time for affordable housing providers planning their development programmes for the next 5 years. Bidders have until noon on 18 May 2021 to submit their proposal online.

Posted by

Deborah Black

Partner and Solicitor