In response to the increasing challenge of Coronavirus and in light of rapidly evolving advice, Tozers has taken steps to ensure that we continue to provide you with our usual client service whilst also maintaining the safety of our clients and colleagues. Please see our full update here.

Complete the form below to ask us a question or make an enquiry. We’ll get back to you via phone or email as soon as possible.

Insights

Why your website terms and conditions matter

Posted on 08th June 2017 in Intellectual Property

Posted by

Jill Headford

Partner and Solicitor
Why your website terms and conditions matter

Your website is your shop front but many don’t do enough to show customers they are just a trustworthy as bricks and mortar.

Many websites have terms of sale biased in favour of the seller, with contact information hidden or absent. These can be quick turn-offs for potential customers who may perceive such websites to be untrustworthy.

Trust is vital to giving customers the confidence to make a purchase. Website owners can develop this trust to make their website stand out from competitors.  Fair website terms of sale that are tailored to your products can help to give the impression you are confident in the quality of your offering. Clear information identifying who the business is and where it can be contacted reinforce this.

The benefits are not limited to increased sales. Fair terms and proper contact information are required by law and can help avoid disputes. Websites that fail to comply face having their terms declared unenforceable by the courts.

To comply with the law a website should have:

  • information on who you are and where you are, including a correspondence address (not just a PO box), registered office and company number if you’re a company, a telephone number and an email address
  • terms of sale that provide for fair refunds and cancellations
  • a privacy policy that states what you will do with customers personal information

Company & Industry

Related Insights

Insights

Digital Lasting Powers of Attorney

Posted on 03rd August 2020 in Later Life Planning

The Office of the Public Guardian (OPG) has launched a digital ‘Use a Lasting Power of Attorney’ tool to help make attorneyship administration simpler and safer for those involved.

Posted by

Sue Halfyard

Associate and Chartered Legal Executive
Insights

Possession claims during Covid

Posted on 30th July 2020 in Affordable Housing

With the stay in possession proceedings ending on 24 August 2020 there is renewed uncertainty for the future.

Posted by

Jenny Lloyd

Associate and Solicitor